Politique de remboursement

In the interest of health and safety, our company adheres to a strict no-return policy for our products. We recognize the importance of maintaining the highest standards of hygiene and safety for our products, and in this context, we generally do not accept product returns.

Exceptions may be considered only for unused and unopened products, which must be returned in their original packaging, including thermo boxes and ice packs, or in equivalent suitable packaging.

To initiate a return process, it is imperative to contact our Customer Service via email at info@caviar-kingdom.uk and obtain approval for the return beforehand. Each return request will be evaluated on a case-by-case basis, and a decision will be made accordingly based on the assessment.